Privacy Policy

At Givoya Custom, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit our website, contact us, request a quote, or place an order.

1. Information We Collect

We may collect the following information:

- Name
- Email address
- Phone number or WhatsApp number
- Shipping address
- Billing information
- Company name
- Order details
- Logo, artwork, photo, or custom design files
- Messages, requests, and communication records

2. How We Use Your Information

We use your information to:

- Process orders and custom requests
- Provide quotes and digital proofs
- Create customized products
- Communicate about your order or inquiry
- Arrange shipping and delivery
- Improve our products and services
- Send updates if you choose to subscribe

3. Custom Files and Photos

If you upload or send us logos, artwork, pet photos, family photos, or other custom files, we only use them to create your requested product or provide a digital proof.

We do not sell your uploaded files or personal photos.

4. Payment Information

Payments may be processed through third-party payment providers. We do not store your full credit card details on our website.

5. Email and Marketing

If you subscribe to our email list, we may send you product updates, custom gift ideas, and promotional information.

You can unsubscribe at any time.

6. Sharing Your Information

We do not sell your personal information.

We may share necessary information with service providers involved in order fulfillment, payment processing, shipping, website hosting, analytics, or customer support.

7. Cookies and Analytics

Our website may use cookies and analytics tools to improve user experience, understand website traffic, and support marketing activities.

You can manage cookies through your browser settings.

8. Data Security

We take reasonable steps to protect your information. However, no online system is completely secure, and we cannot guarantee absolute security.

9. International Customers

If you order from outside our operating region, your information may be processed for international shipping, payment, and customer service purposes.

10. Contact Us

If you have questions about this Privacy Policy or how your information is used, please contact us.

Email: sales@givoya.com
WhatsApp: +86 159 6796 1013

We usually reply within 24 hours.