Return & Refund Policy

At Givoya Custom, most products are made to order based on your logo, photo, artwork, text, or custom design request. Please review our return and refund policy before placing an order.

1. Custom Products

Because custom products are personalized and made specifically for you, we usually do not accept returns, exchanges, or cancellations once the digital proof has been approved and production has started.

This includes custom logo keychains, personalized photo gifts, pet tags, branded gifts, custom packaging, and bulk promotional products.

2. Digital Proof Approval

For custom orders, we provide a digital proof before production.

Please carefully check:
- Logo or photo
- Text and spelling
- Product layout
- Color and design details
- Quantity
- Packaging requirements

Once you approve the digital proof, production will begin. Changes or cancellations may not be possible after approval.

3. Damaged or Incorrect Items

If your order arrives damaged, defective, or different from the approved digital proof, please contact us within 7 days of delivery.

Please include:
- Your order number
- Clear photos or videos of the issue
- A description of the problem

We will review the issue and may offer a replacement, remake, partial refund, or other solution depending on the situation.

4. Non-Returnable Items

The following items are usually non-returnable:
- Personalized products
- Custom logo products
- Custom photo products
- Bulk custom orders
- Custom packaging
- Items approved through digital proof
- Items damaged due to misuse or incorrect handling

5. Order Changes

If you need to change your order, please contact us as soon as possible.

We can usually make changes before production starts. Once production begins, changes may not be possible.

6. Cancellations

Orders may be cancelled before digital proof approval or before production begins.

Once the digital proof is approved and production has started, cancellation is usually not available because the product has already been customized for you.

7. Shipping Delays

Shipping delays caused by customs, carriers, holidays, weather, or incorrect shipping information are not considered product defects.

We will do our best to help you track the order and communicate with the shipping carrier when needed.

8. Refund Processing

If a refund is approved, it will be processed to the original payment method when possible. Processing time may vary depending on your payment provider or bank.

9. Contact Us

If you have any issue with your order, please contact us first. We are happy to help find a fair solution.

Email: sales@givoya.com
WhatsApp: +86 159 6796 1013

We usually reply within 24 hours.